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Etiquette Guide

Reservations

Reservations require a credit card to hold any appointment. If for any reason you need to cancel please allow at least 48 hours of notice or your card will be charged the full amount of your service.

Spa & Salon Payment Inquiries

Cash tips are preferred. We accept all major credit cards, cash, checks, and gift cards purchased through Visage a' Visage. 

Gift Cards

Gift cards can be purchased at the reception desk. All gift cards are non-refundable.

Assistance With Making An Appointment

A Spa & Salon Receptionist will coordinate an experience specifically for your needs.

 

Customer Requests

You may request a specific gender Massage Therapist while booking an appointment. We cannot guarantee that we will have your request available at all times. All Spa employees are trained to respect the privacy of our guests and to create a comfortable, relaxing environment for all. Because our clientele may spend up to a few hours here each time, you are welcome to BYOB and enjoy your own libations while being pampered.

 

Shaving

Shaving is not recommended before any Spa Services as irritation may occur. If you choose to shave, please shave at least four hours prior to your service. If you are receiving a waxing service, please refrain from shaving at least two weeks prior to your appointment. 

 

Health Problems & Comfort Level

Please notify our Receptionist before booking treatments if you are pregnant, have allergies, high blood pressure, any physical ailments, or disabilities. This will prepare our staff far in advance to provide the best possible spa treatment or therapy for you. When receiving your treatment, the technician will address your needs based on your personal assessment. They will speak to you about the temperature, pressure, product, and sequence of service they are providing. You may also communicate to us how you are feeling during your service, and if there is anything specific you would like us to address, please inform the technician.

 

What To Wear During A Treatment

Visage a' Visage does not uphold any dress code. It is recommended during a Body Treatment or Massage that those treatments are enjoyed without clothing although undergarments may be worn if preferred. Professional draping is performed throughout the duration of the service for privacy. We will provide robes and slippers for your convenience.

 

Guest Timeliness

We ask that you arrive at least 15 minutes prior to your scheduled appointment time. Arriving late will possibly interfere with your treatment, making it not as effective or therapeutic for you. All appointments will end at their scheduled time so that the next guest will not be delayed. Treatment times are not extended based on late arrivals.

Children's Policy

For massages and facials, children under the age of 16 must be accompanied by an adult.